PRIVACY POLICY

Protecting your privacy is very important to us. We hope that the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our website.
By using or accessing our website, products, services and applications in any way, you acknowledge acceptance of the practices and policies outlined in our Privacy Policy, and you agree that we will collect, store, use and share your personal information in the following ways:

We may collect and use your personal data:
to provide goods and services to you;
to manage any mailing list or wine club membership accounts that you hold with us;
to verify your identity;
with your agreement, to contact you electronically or otherwise about promotional offers and products and services which we think may interest you;
for customer service and market research purposes, to better understand our customer needs; and
where we have a legal right or duty to use or disclose your information.

When you visit our website, we collect some basic information about your computer via Google – for example, what type of browser and operating system you are using, how long did you stay our site, and what pages you look at. This information helps us to understand how visitors browse our site, so that we can improve their shopping experience.
We also collect personal information that you provide to us when you order wine by order form or by checking out of our online store – such as your name, address, postal code, phone number, delivery instructions. We need this information to process your payment and to ship merchandise to you.
Our website is intended for visitors aged 18 years and over, and we do not knowingly collect any personal information from minors.
By subscribing to our mailing list or wine club, we use your contact details to communicate with you about special offers, events or promotions, until such time as you request us to stop. Should you wish to opt out at any time, let us know by phone or email.

We do not sell, trade or rent your information to any other companies. Your details remain yours and may only be shared with our service partners for the purpose of communicating our offers, and to third parties who are involved in the process of your payment transaction and shipping goods to you. Under no circumstances will we share any personal information that we collect from you with any third party mailing lists or websites.

You can ask us for details of the personal information we hold about you at any time, and you have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you. You can also request to have your personal data deleted.
If you have any questions about our privacy policy, want to view or update your profile, or to get off our marketing list, please contact us by email or phone.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public.

If you have any questions about how we use your personal data that are not answered in this policy, or if you want to exercise your rights regarding your personal data, please contact us by email or phone.

Policy updated December 2021