SHIPPING, RETURNS & CANCELLATION POLICY

We deliver website orders within the state of Victoria, Australia. For Australian customers requesting delivery in other localities within Australia, please email us to arrange separately the terms of that order and delivery arrangements with you;

We will arrange delivery of your goods after your payment is processed. Delivery to Metropolitan Melbourne is within approximately 2-10 working days after your order;

Wines will be delivered by our team, Australia Post, or another carrier that we may nominate. We do not accept responsibility for any loss resulting from late delivery. Please notify us of any specific delivery instructions at the time of your order. We may elect to deliver the goods in instalments if they are not all available at the same time for delivery. Part delivery of your order will not invalidate the balance of the order;

Delivery costs are provided at current market rates by Australia Post or any other carrier we nominate. Freight and handling charges to deliver your goods, together with the cost of insuring your goods, will be calculated and added to the purchase price before you are asked to place your order;

For orders shipped by our carriers to a residential or office address, deliveries are generally made between 9 am and 5 pm Monday to Friday only and exclude certain statutory holidays. Our carriers cannot make a phone call prior to delivery;

Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 18 years of age or older who is not intoxicated). If you are not at home, the carrier may leave a calling card and you can then contact the carrier directly to organise collection, schedule a new delivery appointment, or amend your delivery address;

Once the goods have been delivered to the nominated delivery address, you assume all risk and title in the goods (including the risks associated with storing the goods). Wines are perishable goods! Extremes of temperature, such as hot humid or very cold weather, may adversely affect the condition of your wine after shipment. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions after shipment. When your wine order is delivered, responsibility for the wine becomes yours. Please store in a cool dark low humidity place immediately after delivery, and keep your wines cellared or stored carefully until drinking.

Returns and Cancellation

By law, we are unable to accept returns of alcoholic beverages unless the product is corked, or damaged. We will replace or refund any bottle of wine purchased from us which is damaged or corked. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error;
All event tickets purchased form us are non-refundable;

Damaged or defective goods, or those which do not conform to your order must be notified to us by email or phone as soon as the defect is discovered, and in any event, within fourteen (14) days of receipt, including details of:
the goods purchased;
the date of purchase
your customer details, and
the damage or defect in the goods, including when it became apparent and how that damage or defect has affected your use of the goods;
If we are satisfied with your claim, we will issue a returns note and instructions after we receive your email notification, or we may arrange collection direct. Upon receipt of a returns note, please return the goods to us at our nominated address with the goods and all packaging in their original condition (as far as reasonably possible), and securely and safely wrapped and protected against any further breakage or damage in accordance with our returns delivery instructions;
Upon receipt of the returned goods, we will offer you a refund or replacement of the damaged or defective goods, at your option (including a reimbursement of your reasonable costs of delivering the defective or damaged goods to us). Customers will be credited for refunds to the same credit card account initially used for payment where possible.

Policy updated December 2021